Contact the practice
Moreton Medical Centre
27 Upton Road
Moreton
Wirral
CH46 0PE
Telephone: 0151 677 2327
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 7:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
NHS 111 provides urgent medical care or advice when the surgery is closed: Monday to Friday 6.30pm – 8am , Saturday, Sunday & Bank Holidays
If you have an URGENT health care problem when the surgery is closed, which you feel cannot safely wait until the next routine surgery please telephone NHS 111, these calls are free from both landlines and mobiles. If you have a life threatening medical emergency please dial 999
NHS Walk-in Centres offer fast & convenient access to local NHS advice, information & treatment. You do not need to make an appointment & they are open 7 days a week. They do not replace your local GP or hospital services but compliment existing services. Local centres can be found at Arrowe Park Hospital & Mill Lane, Wallasey.
Physical accessibility
If you or a member of your family have any information or communication needs please let us know, this will ensure we are able to communicate and assist you in the most appropriate way. For further information visit. Accessible Information Standard
How to make a complaint
We are committed to providing a high-quality service at all times. However, we recognise that things do not always go as planned. If you are unhappy with any aspect of our service, we welcome your feedback and will aim to resolve your concerns quickly and fairly.
In many cases, concerns can be resolved promptly by speaking directly with the person involved at the time. If you would prefer to raise a more formal complaint, we are here to support you through that process.
How to make a complaint
You can make a complaint verbally or in writing. Our leaflet and form are available below or you can call in to reception.
When you make a complaint, we will:
- Acknowledge your complaint within 3 working days.
- Carefully investigate what happened and identify where things went wrong
- Provide you with the findings within a further 10 working days or provide an update if the investigation is still ongoing.
- Offer a sincere apology where appropriate
- Take practical steps to resolve the issue wherever possible
- Learn from the situation to help prevent it from happening again
- Provide you with the opportunity to discuss your concerns with those involved, if you wish
Your feedback is important to us and helps us improve the quality of our service.
Your rights and support
Making a complaint will not affect your care or treatment, however if you prefer you may direct your complaint to :
If your complaint relates to services commissioned by NHS Cheshire and Merseyside Integrated Care Board (ICB) please follow the link below.
Complaints – NHS Cheshire and Merseyside
If you are dissatisfied with the outcome of your complaint you can contact the Parliamentary Health Service Ombudsman (PHSO) at:
Millbank Tower, Millbank, London. SW1P 4QP www.ombudsman.org.uk
