Appointments

Routine appointments

To request a routine appointment

  • phone us on 0151 677 2327, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

A separate appointment must be made for each person.

Telephone advice

If you have a concern or query which you feel could be dealt with over the telephone rather than making an appointment, your doctor, nurse or any member of the Health Care Team will be happy to speak to you. Often the question that you wish to ask can be dealt with by a telephone conversation, as a “face to face” consultation is often only necessary when an examination needs to be performed.

If you feel that this service would be of help to you please ask the receptionist to arrange it by calling the surgery during opening hours.

Urgent Appointments

To request an urgent same day appointment (Monday to Friday):

  • phone us on 0151 677 2327, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling your appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • Use the automated telephone system – call 0151 677 2327 and select Option 1
  • reply CANCEL to your appointment reminder text message
  • Telephone the surgery
  • Visit the surgery
  • Use our online form below

Consult with a Doctor online

To contact a Doctor online, you can use a website called PATCHS.  You don’t need an account to use this website.

Evening and Weekend Appointments

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Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.