Appointments
Routine appointments
Routine appointments can be requested 8:00am to 6:30pm Monday to Friday (excluding bank holidays)
- Online – Submit a PACO request- This service is for ROUTINE/NON-URGENT medical issues that DO NOT need an immediate response.
It is important that all relevant questions are answered. Incomplete requests will be rejected.
- by telephone, call us on 0151 677 2327, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you which may include a referral to a local pharmacy under the Pharmacy First Scheme Pharmacy First: what you need to know – Department of Health and Social Care Media Centre
Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
A separate appointment must be made for each person.
Telephone advice
If you have a concern or query which you feel could be dealt with over the telephone rather than making an appointment, your doctor, nurse or any member of the Health Care Team will be happy to speak to you. Often the question that you wish to ask can be dealt with by a telephone conversation, as a “face to face” consultation is often only necessary when an examination needs to be performed.
If you feel that this service would be of help to you please ask the receptionist to arrange it by calling the surgery during opening hours.
Antenatal Care
You can now self refer Refer yourself for NHS pregnancy care – NHS
Urgent Appointments
To request an urgent same day appointment (Monday to Friday):
- phone us on 0151 677 2327, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you which may include a referral to a local pharmacy under the Pharmacy First Scheme Pharmacy First: what you need to know – Department of Health and Social Care Media Centre
Cancelling your appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- Use the automated telephone system – call 0151 677 2327 and select Option 1
- reply CANCEL to your appointment reminder text message
- Telephone the surgery
- Visit the surgery
- Use our online form below
Consult with a Doctor online
To contact a Doctor online, you can use a website called PACO. This service is for ROUTINE/NON-URGENT medical issues that DO NOT need an immediate response. This service is available 8:00am to 6:30pm Monday to Friday (excluding bank holidays). For URGENT enquiries when the practice is closed, please contact NHS 111
Evening and Weekend Appointments
To book an evening or weekend appointment speak to our receptionists. Appointments are available at:
- Moreton Medical Centre
- Moreton Group Practice
- Hoylake Road Medical Centre
- Hoylake and Meols Medical Centre.
Home Visits
Home Visits
Home visits are reserved for patients who are housebound or too unwell to attend the practice. Please note that a GP may telephone you first to assess your needs. A home visit will only be arranged if the GP feels that your medical condition makes it necessary, and they will also decide how urgently a visit is required.
To help us schedule visits efficiently, please contact reception before 10am whenever possible, and be ready to provide details about your condition. This information allows the doctor to prioritise visits appropriately and ensure you receive the right care.
